1. Introduction
Sabeeapp ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hotel management software and related services.
2. Data Controller
Sabeeapp is the data controller for the personal data we process. Our contact details are:
3. Data We Collect
3.1 Personal Data
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, business address
- Account Information: Username, password, account preferences
- Business Information: Hotel name, property details, booking information
- Payment Information: Billing details, payment history (processed securely by third-party providers)
- Usage Data: How you interact with our platform, feature usage, performance data
3.2 Guest Data
When you use our platform to manage hotel operations, you may input guest information. We process this data on your behalf as a data processor, in accordance with your instructions and our data processing agreement.
4. How We Use Your Data
We use your personal data for the following purposes:
- Service Provision: To provide and maintain our hotel management software
- Account Management: To create and manage your account, process payments
- Communication: To send service updates, technical support, and marketing communications (with consent)
- Improvement: To analyze usage patterns and improve our services
- Legal Compliance: To comply with legal obligations and protect our rights
Legal Basis for Processing (GDPR)
- Contract Performance: Processing necessary for providing our services
- Legitimate Interest: Improving services, fraud prevention, business operations
- Consent: Marketing communications, optional features
- Legal Obligation: Compliance with applicable laws and regulations
5. Data Sharing
We may share your data with:
- Service Providers: Third-party vendors who assist in providing our services (under strict confidentiality agreements)
- Business Partners: Channel managers, payment processors, and other integrated services
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We never sell your personal data to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption: Data encrypted in transit and at rest
- Access Controls: Role-based access and authentication
- Regular Audits: Security assessments and penetration testing
- Staff Training: Regular data protection training for all employees
- Incident Response: Procedures for handling data breaches
7. Your Rights (GDPR)
Under GDPR, you have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at privacy@sabeehotelapp.com. We will respond within one month.
8. Cookies
We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookie Policy.
9. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy:
- Account Data: Until account closure or 3 years of inactivity
- Transaction Data: 7 years for accounting and legal compliance
- Marketing Data: Until consent is withdrawn
- Guest Data: As specified in your data processing agreement
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.